Retail Customer Experience Lead - Front-End Ops

Hunter Super Techs - TurnPoint; Rochester (MN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Benefits package including medical

401(k) plan

Job summary

Burlington Stores, Inc. in Rochester, MN is seeking a Full-Time Customer Experience Lead to guide front-end operations and deliver a positive shopping experience.

You will lead by example, support associates during shifts, and ensure the sales floor is organized and ready to serve customers. This hands-on leadership role partners with store leadership to keep daily operations running smoothly, manage checkout flow, and resolve customer concerns while upholding Burlington’s values and a

Qualifications

• 1+ years of retail experience preferred.
• Experience in off-price, big box, or specialty retail is a plus.
• Ability to lead and coach associates in a fast-paced store.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and manage workload.
• Resolve customer concerns and escalate as needed.
• Ensure merchandising standards and stock organization.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

Burlington Stores, Inc. in Rochester, MN is seeking a Full-Time Customer Experience Lead to guide front-end operations and deliver a positive shopping experience.

You will lead by example, support associates during shifts, and ensure the sales floor is organized and ready to serve customers. This hands-on leadership role partners with store leadership to keep daily operations running smoothly, manage checkout flow, and resolve customer concerns while upholding Burlington’s values and a