Retail Customer Experience Leader

The TJX Companies, Inc.; Town of Charlotte (NY); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

scholarship program

Job summary

The TJX Companies, Inc. in USA Charlotte, NC is seeking a Front End Leader to promote an excellent customer experience and lead a team on the store floor. You will oversee Associates, ensure courteous service, and maintain a clean, organized store while supporting loyalty programs.

The role emphasizes leadership, training, and accountability for outstanding customer service. Flexibility for nights and weekends is required, with a focus on teamwork and store performance.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Flexible schedule including nights and weekends
• Able to train others

Responsibilities

• Responsible for promoting an excellent customer experience
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role models outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Multi-tasking

Communication

Team player

Job description

The TJX Companies, Inc. in USA Charlotte, NC is seeking a Front End Leader to promote an excellent customer experience and lead a team on the store floor. You will oversee Associates, ensure courteous service, and maintain a clean, organized store while supporting loyalty programs.

The role emphasizes leadership, training, and accountability for outstanding customer service. Flexibility for nights and weekends is required, with a focus on teamwork and store performance.