Customer Experience Leader: Train & Elevate Service

The TJX Companies, Inc.; Kansas City (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

The TJX Companies, Inc. in the United States is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of Associates at the front of the store. You will model outstanding service, ensure a clean, organized environment, and support loyalty programs.

Responsibilities include training Associates, assigning registers, coordinating breaks, and addressing customer concerns promptly. A strong team player with retail leadership experience is required.

Qualifications

• Promotes an excellent customer experience and builds loyalty programs.
• Trains and mentors Associates on front-end principles and customer engagement.
• Maintains store standards, safety, and policy compliance.
• Coordinates coverage and supports POS operations during shifts.
• Addresses customer concerns promptly and communicates priorities to the team.

Responsibilities

• Creates a positive customer experience for shoppers.
• Promotes a culture of integrity and confidentiality.
• Trains and mentors Associates on front-end principles.
• Coaches on personalizing the customer experience and loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks.
• Addresses customer issues promptly to ensure satisfaction.
• Ensures tasks align with store plan and priorities.
• Communicates progress and updates to management and staff.
• Provides feedback and recognition to team members.
• Partners with Management on training to boost effectiveness.
• Supports adherence to labor laws and store policies.
• Promotes loyalty programs and shrink-reduction efforts.
• Ensures safety and a secure store environment.

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Job description

The TJX Companies, Inc. in the United States is seeking a front-of-store leader to promote an excellent customer experience and oversee a team of Associates at the front of the store. You will model outstanding service, ensure a clean, organized environment, and support loyalty programs.

Responsibilities include training Associates, assigning registers, coordinating breaks, and addressing customer concerns promptly. A strong team player with retail leadership experience is required.