Retail Customer Experience Leader

TJX; North Carolina; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays

Paid parental leave

Job summary

Marshalls at TJX Companies is hiring a front-end supervisor to lead a team of Associates, ensuring outstanding customer service and the promotion of loyalty programs. You will model excellent customer care, coach associates, and coordinate POS coverage while upholding store standards.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Prior leadership experience in retail is preferred.

Qualifications

• Flexible schedule including nights and weekends
• Strong merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills
• 1 year retail and 6 months of leadership experience

Responsibilities

• Promotes an excellent customer experience
• Oversees a team of Associates at front of store
• Promotes loyalty programs
• Trains and mentors Associates on front end principles
• Addresses customer concerns promptly
• Ensures adherence to store plan and priorities

Skills

Strong communication

Multi-tasking

Leadership

Train others

Merchandising

Job description

Marshalls at TJX Companies is hiring a front-end supervisor to lead a team of Associates, ensuring outstanding customer service and the promotion of loyalty programs. You will model excellent customer care, coach associates, and coordinate POS coverage while upholding store standards.

The role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to multitask in a fast-paced retail environment. Prior leadership experience in retail is preferred.