Retail Customer Experience Lead — Training & Loyalty

The TJX Companies, Inc.; Traverse City (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader in Traverse City, MI. The role focuses on promoting an excellent customer experience, supervising Associates, and ensuring smooth store operations.

The ideal candidate will have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and organization skills. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others.
• Able to adapt to schedule including nights and weekends.

Responsibilities

• Creates a positive customer experience and leads front-of-store team.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers, supports and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains clean, organized store.
• Communicates priorities to management and Associates and tracks progress.

Skills

Leadership

Customer service

Merchandising

Training

Multitasking

Job description

The TJX Companies, Inc. is seeking a front-of-store leader in Traverse City, MI. The role focuses on promoting an excellent customer experience, supervising Associates, and ensuring smooth store operations.

The ideal candidate will have 1 year of retail experience and at least 6 months in a leadership role, with strong communication and organization skills. Flexible schedule including nights and weekends is required.