Front-End Customer Experience Lead — Training & Loyalty

The TJX Companies, Inc.; Canton (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Dental/vision coverage

Paid holidays/vacation

Job summary

The TJX Companies, Inc. in Canton, OH is seeking a front-of-store leader to ensure an excellent customer experience and to supervise Associates. You will model outstanding customer service, assign registers, coordinate breaks, and support loyalty programs while maintaining store standards.

You will train Associates, promote a culture of integrity, and address customer concerns promptly. Availability for nights, weekends, and a dynamic retail environment is required.

Qualifications

• 1 year retail experience and 6 months of leadership experience
• Strong merchandising knowledge
• Strong communication and organizational skills with attention to detail
• Team player with ability to train others
• Able to adapt to nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Communicates effectively with management and Associates when setting priorities
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and safety initiatives

Job description

The TJX Companies, Inc. in Canton, OH is seeking a front-of-store leader to ensure an excellent customer experience and to supervise Associates. You will model outstanding customer service, assign registers, coordinate breaks, and support loyalty programs while maintaining store standards.

You will train Associates, promote a culture of integrity, and address customer concerns promptly. Availability for nights, weekends, and a dynamic retail environment is required.