Front-End Supervisor & Customer Experience Lead

The TJX Companies, Inc.; Canton Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Paid parental leave

Job summary

The TJX Companies, Inc. in Canton MI is seeking a Store Lead to supervise front-end operations and promote loyalty programs while ensuring a positive customer experience.

You will train Associates, coordinate breaks, manage POS coverage, and uphold labor policies, store standards, and safety. This role requires a year of retail experience and leadership exposure, and offers competitive pay and benefits.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills.
• Capable of multi-tasking.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks according to store plan; prioritizes as needed
• Communicates priorities with management and Associates; provides progress updates
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Training others

Communication

Job description

The TJX Companies, Inc. in Canton MI is seeking a Store Lead to supervise front-end operations and promote loyalty programs while ensuring a positive customer experience.

You will train Associates, coordinate breaks, manage POS coverage, and uphold labor policies, store standards, and safety. This role requires a year of retail experience and leadership exposure, and offers competitive pay and benefits.