Retail Customer Experience Lead & Trainer

TJX; Louisville (KY); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Dental/Vision

Job summary

TJ Maxx at TJX Companies in Louisville is seeking a front-end leader to drive a superior customer experience and oversee store operations. You will guide Associates, promote loyalty programs, and ensure courteous service while maintaining store standards.

The role emphasizes training, schedule coordination, and collaboration with management to meet performance goals. Prior leadership in retail and strong communication are essential.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills
• Able to train others and adapt to changes

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains a positive store environment.

Skills

Retail leadership

Job description

TJ Maxx at TJX Companies in Louisville is seeking a front-end leader to drive a superior customer experience and oversee store operations. You will guide Associates, promote loyalty programs, and ensure courteous service while maintaining store standards.

The role emphasizes training, schedule coordination, and collaboration with management to meet performance goals. Prior leadership in retail and strong communication are essential.