Customer Experience Lead, Front End and Training

Winners Merchants International, L.P.; United States; On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Paid holidays/vacation/sick

Job summary

TJ Maxx in Newport KY is hiring for a front-of-store supervisor to lead a team of associates and ensure an excellent customer experience. You will model outstanding service, promote loyalty programs, and manage daily tasks to keep the store organized and efficient.

Responsibilities include training staff on front-end operations, coordinating break coverage, and communicating priorities to management. The role requires adaptability, merchandising know-how, and a collaborative, team-focused

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to work flexible schedule, including nights and weekends.

Responsibilities

• Oversees a team of Associates at front of store to ensure prompt, courteous customer service and promotion of loyalty programs.
• Trains and mentors Associates on front end principles and personalizing customer experience.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Communicates priorities with management and staff and provides progress updates.
• Adheres to labor laws, policies, and procedures; promotes safety and loss-prevention efforts.
• Promotes and supports credit and loyalty programs; assists in achieving store goals.

Skills

Flexible schedule

Merchandising

Multitasking

Communication

Adaptability

Team player

Training others

Leadership experience

Job description

TJ Maxx in Newport KY is hiring for a front-of-store supervisor to lead a team of associates and ensure an excellent customer experience. You will model outstanding service, promote loyalty programs, and manage daily tasks to keep the store organized and efficient.

Responsibilities include training staff on front-end operations, coordinating break coverage, and communicating priorities to management. The role requires adaptability, merchandising know-how, and a collaborative, team-focused