Retail Customer Experience Lead & Trainer

TJX; Boone (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Job summary

TJX is seeking a Store Leadership role in Boone, NC to drive a superior customer experience and lead front-end associates. You will model service excellence, oversee POS coverage, and ensure adherence to store procedures while promoting loyalty and credit programs.

The role requires multitasking, strong communication, and leadership abilities with at least 1 year of retail and 6 months of leadership experience. A customer-focused, team-oriented approach is essential.

Qualifications

• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Responsible for promoting an excellent customer experience
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
• Role models outstanding customer service
• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned
• In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

Job description

TJX is seeking a Store Leadership role in Boone, NC to drive a superior customer experience and lead front-end associates. You will model service excellence, oversee POS coverage, and ensure adherence to store procedures while promoting loyalty and credit programs.

The role requires multitasking, strong communication, and leadership abilities with at least 1 year of retail and 6 months of leadership experience. A customer-focused, team-oriented approach is essential.