Front End Customer Experience Lead & Trainer

Socket.dev; Ludington (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

health care FSA

life insurance

paid holidays/vacation/sick

scholarship program

adoption assistance

Job summary

TJX Companies in the United States is seeking a dedicated store leader to promote exceptional customer experiences and supervise a team of Associates across our off-price banners. You will model positive service, mentor front-end staff, and ensure loyalty programs are effectively supported at the store level.

The role requires adaptability, strong merchandising understanding, and the ability to multi-task while maintaining compliance with labor policies.

Qualifications

• 1 year retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJX Companies in the United States is seeking a dedicated store leader to promote exceptional customer experiences and supervise a team of Associates across our off-price banners. You will model positive service, mentor front-end staff, and ensure loyalty programs are effectively supported at the store level.

The role requires adaptability, strong merchandising understanding, and the ability to multi-task while maintaining compliance with labor policies.