Customer Experience Lead - Front End & Training

Socket.dev; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

TJX Companies in the United States is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates in loyalty programs and store procedures.

The role emphasizes hands-on coaching, training, and collaboration with management to ensure tasks align with the store plan, labor laws, and safety guidelines, while delivering a positive shopping environment.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Communication

Team leadership

Merchandising

Multi-tasking

Job description

TJX Companies in the United States is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates in loyalty programs and store procedures.

The role emphasizes hands-on coaching, training, and collaboration with management to ensure tasks align with the store plan, labor laws, and safety guidelines, while delivering a positive shopping environment.