Retail Customer Experience Lead — Train & Delight Shoppers

The TJX Companies, Inc.; Kansas City (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Paid parental leave

Paid holidays

Dental/vision coverage

Life insurance

Employee assistance program

Scholarship program

Job summary

The TJX Companies, Inc. in Kansas City, MO, is seeking a dedicated retail leader to promote an excellent customer experience and oversee front-of-store teams.

You will coach associates, merchandise effectively, and ensure loyalty programs are promoted while maintaining a clean, inviting store environment. The role requires strong communication, multitasking, and leadership skills, with a focus on training, scheduling, and responsive service to customers.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong merchandising knowledge and customer service skills.
• Ability to train and mentor Associates on front end principles.

Responsibilities

• Promote an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Promotes credit and loyalty programs and safety awareness; supports shrink reduction goals.

Skills

Merchandising

Multi-tasking

Communication

Teamwork

Training others

Customer service

Job description

The TJX Companies, Inc. in Kansas City, MO, is seeking a dedicated retail leader to promote an excellent customer experience and oversee front-of-store teams.

You will coach associates, merchandise effectively, and ensure loyalty programs are promoted while maintaining a clean, inviting store environment. The role requires strong communication, multitasking, and leadership skills, with a focus on training, scheduling, and responsive service to customers.