Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Kansas City (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Scholarship program

Job summary

The TJ Maxx store in Kansas City, KS is seeking an engaged leader to oversee front-of-store operations and promote an exceptional customer experience. You will engage with customers, guide Associates, and help maintain a clean, organized store while modeling outstanding service.

Responsibilities include training staff, coordinating POS coverage, resolving issues promptly, and driving loyalty programs. Flexible scheduling and team collaboration are essential to success in this role.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others.
• Capable of multi-tasking.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Communication

Merchandising

Multi-tasking

Teamwork

Train others

Attention to detail

Job description

The TJ Maxx store in Kansas City, KS is seeking an engaged leader to oversee front-of-store operations and promote an exceptional customer experience. You will engage with customers, guide Associates, and help maintain a clean, organized store while modeling outstanding service.

Responsibilities include training staff, coordinating POS coverage, resolving issues promptly, and driving loyalty programs. Flexible scheduling and team collaboration are essential to success in this role.