Retail Customer Experience Lead — Front End & Training

The TJX Companies, Inc.; Woodmere (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. seeks an experienced front-end leadership role at TJ Maxx in Woodmere, OH. You will oversee front-of-store teamwork, promote loyalty programs, and ensure a superior customer experience while modeling integrity and compliance with policies.

You will train and coach Associates, coordinate POS coverage, and maintain a clean, efficient store environment. The role requires strong merchandising knowledge and adaptable leadership in a retail setting.

Qualifications

• Strong understanding of merchandising and customer service principles.
• Ability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills.
• Experience training and mentoring Associates on front-end principles.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Team player

Leadership

Job description

The TJX Companies, Inc. seeks an experienced front-end leadership role at TJ Maxx in Woodmere, OH. You will oversee front-of-store teamwork, promote loyalty programs, and ensure a superior customer experience while modeling integrity and compliance with policies.

You will train and coach Associates, coordinate POS coverage, and maintain a clean, efficient store environment. The role requires strong merchandising knowledge and adaptable leadership in a retail setting.