Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Olde West Chester (OH); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays

Job summary

TJ Maxx in West Chester, OH is seeking a front-of-store leader to deliver an exceptional customer experience. You will supervise Associates, manage POS coverage, and model strong service while keeping the store clean and organized.

This role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others. The TJX Companies, Inc. offers a competitive pay range and benefits within a Fortune 100 off-price retailer.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to train others and work flexible schedule.
• Capable of multi-tasking and handling changes quickly.

Responsibilities

• Promote an excellent customer experience and loyalty programs.
• Lead front-of-store team and coordinate POS coverage.
• Train and mentor associates on front end principles.
• Ensure adherence to labor laws, policies, and safety standards.
• Promote safety and maintain a clean, organized store.
• Communicate priorities with management and associates.

Skills

Team leadership

Customer service

Merchandising techniques

Communication skills

Multi-tasking

Training others

Job description

TJ Maxx in West Chester, OH is seeking a front-of-store leader to deliver an exceptional customer experience. You will supervise Associates, manage POS coverage, and model strong service while keeping the store clean and organized.

This role requires flexibility to work nights and weekends, strong merchandising knowledge, and the ability to train others. The TJX Companies, Inc. offers a competitive pay range and benefits within a Fortune 100 off-price retailer.