Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Gilbert (AZ); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Medical/dental/vision coverage

Paid holidays

Job summary

The TJX Companies, Inc. is seeking a store leader to promote an exceptional customer experience at TJ Maxx. You will oversee front-of-store Associates, promote loyalty programs, and model outstanding service while maintaining a clean, organized store.

Responsibilities include training team members, assigning POS coverage, communicating priorities to staff, and ensuring adherence to labor laws and store policies. Flexible schedule and strong merchandising skills are essential.

Qualifications

• Retail experience required with leadership exposure.
• Able to train and mentor Associates.
• Strong communication and organizational skills.
• Flexible schedule including nights and weekends.
• 1 year retail and 6 months leadership experience.

Responsibilities

• Create a positive customer experience.
• Oversee front-of-store team and loyalty programs.
• Assign registers and manage POS coverage.
• Train Associates on front-end policies.
• Ensure compliance with labor laws and store procedures.
• Maintain store cleanliness and safety.
• Provide feedback and recognize performance.

Skills

Customer service

Leadership

Communication

Training others

Merchandising

Multitasking

Job description

The TJX Companies, Inc. is seeking a store leader to promote an exceptional customer experience at TJ Maxx. You will oversee front-of-store Associates, promote loyalty programs, and model outstanding service while maintaining a clean, organized store.

Responsibilities include training team members, assigning POS coverage, communicating priorities to staff, and ensuring adherence to labor laws and store policies. Flexible schedule and strong merchandising skills are essential.