Customer Experience Lead: Front End & Training

The TJX Companies, Inc.; Tinley Park (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Credit union

Job summary

The TJ Maxx in Tinley Park, IL is seeking a front-of-store leader to deliver an outstanding customer experience. You will supervise Associates, train staff on front-end processes, promote loyalty programs, and coordinate POS coverage while maintaining store standards.

Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role; strong communication, organization, and teamwork are essential. Flexible schedule including nights and weekends is required.

Qualifications

• 1 year of retail experience required.
• 6 months of leadership experience required.
• Flexible schedule including nights and weekends.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and mentors Associates on front end principles and loyalty programs.
• Assigns registers and coordinates breaks; supports POS coverage.
• Addresses customer concerns promptly to ensure positive experiences.
• Ensures adherence to labor laws, policies and store procedures.

Skills

Customer service

Merchandising

Team leadership

Training others

Communication

Multi-tasking

Job description

The TJ Maxx in Tinley Park, IL is seeking a front-of-store leader to deliver an outstanding customer experience. You will supervise Associates, train staff on front-end processes, promote loyalty programs, and coordinate POS coverage while maintaining store standards.

Ideal candidates have at least 1 year of retail experience and 6 months in a leadership role; strong communication, organization, and teamwork are essential. Flexible schedule including nights and weekends is required.