Retail Customer Experience Lead & Front-End Trainer

The TJX Companies, Inc.; Ann Arbor (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a front-of-store supervisor in Ann Arbor, MI to lead a team and promote an outstanding customer experience. You will engage customers, supervise associates, and ensure smooth front-end operations while upholding policies and safety standards.

You will train and mentor staff, coordinate registers and breaks, and support loyalty programs. The role requires flexibility for nights/weekends and a strong merchandising understanding in a dynamic retail setting.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and working in a fast-paced environment.
• Team player able to train others and lead front-end associates.

Responsibilities

• Oversees a team of front-of-store associates to ensure prompt, courteous service and loyalty promotion.
• Trains and mentors associates on front-end principles and personalizing customer experience.
• Manages register assignment, POS coverage, breaks, and store coverage needs.
• Addresses customer concerns promptly and maintains a safe, organized store environment.

Skills

Customer service

Communication

Team leadership

Merchandising

Training others

Multitasking

Job description

The TJX Companies, Inc. is seeking a front-of-store supervisor in Ann Arbor, MI to lead a team and promote an outstanding customer experience. You will engage customers, supervise associates, and ensure smooth front-end operations while upholding policies and safety standards.

You will train and mentor staff, coordinate registers and breaks, and support loyalty programs. The role requires flexibility for nights/weekends and a strong merchandising understanding in a dynamic retail setting.