Customer Experience Lead - Front End & Loyalty

Socket.dev; Auburn Hills (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Paid holidays

Job summary

TJX Companies in Auburn Hills, MI is seeking a front-end supervisor to lead a team and ensure a superior customer experience. You will mentor Associates, promote loyalty programs, and coordinate front-end coverage while maintaining store standards.

This role requires leadership experience, retail know-how, and strong communication. The position is on-site with a competitive hourly pay and benefits package.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, able to train others.

Responsibilities

• Create a positive customer experience.
• Promote loyalty programs.
• Assign registers and coordinate breaks.
• Train and mentor Associates on front-end principles.
• Ensure compliance with labor laws and store policies.
• Address customer concerns promptly.
• Maintain store cleanliness and organization.
• Support shrink reduction programs.

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Job description

TJX Companies in Auburn Hills, MI is seeking a front-end supervisor to lead a team and ensure a superior customer experience. You will mentor Associates, promote loyalty programs, and coordinate front-end coverage while maintaining store standards.

This role requires leadership experience, retail know-how, and strong communication. The position is on-site with a competitive hourly pay and benefits package.