Customer Experience Lead: Front-End Operations

Burlington Stores, Inc.; Virginia; On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores is seeking a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience for customers. You will lead by example, coach associates, manage checkout flow, and ensure the sales floor is organized and stocked.

This hands-on leadership role requires strong communication and problem-solving skills, with the ability to adjust priorities in a fast-paced environment.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Able to stay organized and adjust priorities quickly.

Responsibilities

• Lead front-end operations and checkout flow.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales/returns/exchanges).
• Resolve customer concerns and escalate issues when needed.
• Maintain merchandising standards and stock organization in support areas.
• Perform opening/closing duties and assist with front-end scheduling.
• Troubleshoot routine register issues to minimize service disruptions.
• Collaborate with store leadership to address service or execution gaps.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Flexibility

Teamwork

Job description

Burlington Stores is seeking a Customer Experience Lead to drive front-end operations and deliver a positive shopping experience for customers. You will lead by example, coach associates, manage checkout flow, and ensure the sales floor is organized and stocked.

This hands-on leadership role requires strong communication and problem-solving skills, with the ability to adjust priorities in a fast-paced environment.