Customer Experience Lead — Front-End & Team Leadership

Burlington; Sporting Hill (PA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Training opportunities

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations. You’ll lead and coach team members, coordinate checkout flow, and ensure the sales floor is organized and ready for customers.

Role requires strong communication and problem-solving, with flexibility to work nights, weekends, and holidays. You’ll partner with store leadership to improve service, merchandising, and overall store performance.

Qualifications

• Retail and customer service experience preferred.
• Ability to lead and coach during fast-paced shifts.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead front-end operations and ensure smooth checkout flow.
• Direct associates during shifts and adjust priorities to meet business needs.
• Support merchandising, stock organization, and store cleanliness.
• Troubleshoot register issues to minimize service disruptions.
• Deliver fast, friendly, and accurate transactions (sales/returns/exchanges).
• Protect policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Tools

POS systems

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience and support front-end operations. You’ll lead and coach team members, coordinate checkout flow, and ensure the sales floor is organized and ready for customers.

Role requires strong communication and problem-solving, with flexibility to work nights, weekends, and holidays. You’ll partner with store leadership to improve service, merchandising, and overall store performance.