Customer Experience Lead — Flexible Front-End Leader

Burlington Stores, Inc.; Rochester (MI); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Training & development

Job summary

Burlington Stores, Inc. in Rochester Hills, MI is seeking a part-time Customer Experience Lead to guide front-end operations and coach team members during shifts, ensuring a smooth checkout flow and a friendly, efficient shopping experience.

This hands-on role partners with store leadership to deliver outstanding service, manage daily tasks, and uphold safety and merchandising standards while adapting to a fast-paced, guest-focused environment.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Able to stay organized and adapt priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service storewide.
• Coordinate daily front-end operations including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, accurate transactions and resolve customer concerns.
• Support scheduling of breaks and front-end coverage; assist with merchandise flow.
• Perform opening/closing duties and uphold safety and operational standards.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Problem-solving

Job description

Burlington Stores, Inc. in Rochester Hills, MI is seeking a part-time Customer Experience Lead to guide front-end operations and coach team members during shifts, ensuring a smooth checkout flow and a friendly, efficient shopping experience.

This hands-on role partners with store leadership to deliver outstanding service, manage daily tasks, and uphold safety and merchandising standards while adapting to a fast-paced, guest-focused environment.