Customer Experience Leader - Front-End Ops

Burlington Stores, Inc.; Benton Harbor (MI); Sur place; USD 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Associate discount

Medical coverage

401(k) plan

Paid time off

Résumé du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping journey and mentor team members in Benton Harbor. You will oversee front-end operations, assist during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on role partners with store leadership to maintain smooth operations while upholding Burlington’s values and customer-first mindset, including handling transactions, merchandising, and safety standards.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).

Responsabilités

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Connaissances

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Description du poste

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping journey and mentor team members in Benton Harbor. You will oversee front-end operations, assist during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on role partners with store leadership to maintain smooth operations while upholding Burlington’s values and customer-first mindset, including handling transactions, merchandising, and safety standards.