Retail Customer Experience Lead — Front-End & Loyalty

The TJX Companies, Inc.; Woodmere (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Job summary

The TJX Companies, Inc. is seeking a Customer Experience Leader to manage front-end operations at our Woodmere location. The role focuses on delivering an exceptional customer experience, coaching Associates, and promoting loyalty programs.

You will model outstanding service, train team members, and ensure smooth POS coverage across shifts. You will lead by example, communicate priorities clearly, and drive adherence to policies while maintaining a safe, well-organized store.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking across front-end operations.
• Excellent communication and organizational skills with attention to detail.
• Able to adapt to changes and support team through shifting priorities.
• Ability to train others and lead by example.

Responsibilities

• Promote excellent customer experience and oversee front-of-store Associates.
• Lead by example in customer interactions and promote loyalty programs.
• Train and mentor Associates on front-end principles and processes.
• Assign registers and coordinate POS coverage and breaks.
• Address customer concerns promptly to ensure satisfaction.
• Ensure adherence to labor laws, policies, and procedures.
• Promote safety and maintain a clean, organized store environment.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Training others

Leadership experience

Job description

The TJX Companies, Inc. is seeking a Customer Experience Leader to manage front-end operations at our Woodmere location. The role focuses on delivering an exceptional customer experience, coaching Associates, and promoting loyalty programs.

You will model outstanding service, train team members, and ensure smooth POS coverage across shifts. You will lead by example, communicate priorities clearly, and drive adherence to policies while maintaining a safe, well-organized store.