Customer Experience Lead: Front End & Loyalty Programs

The TJX Companies, Inc.; Hadley (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays

Job summary

The TJX Companies, Inc. in Hadley, MA is seeking a front-end leader to promote an outstanding customer experience and lead Associates at the front of store.

You will train staff, coordinate POS coverage, and support loyalty programs while maintaining store standards. Ideal candidates will have at least 1 year of retail experience and 6 months of leadership, with strong merchandising and communication skills to adapt to nights and weekends shifts.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising knowledge.
• Excellent communication and organizational skills.

Responsibilities

• Promote an excellent customer experience at front of store.
• Lead and mentor Associates; train in front end principles.
• Manage POS coverage and breaks; assist with store priorities.
• Address customer concerns promptly; ensure loyalty programs are promoted.
• Ensure adherence to labor laws, policies, and procedures.
• Support credit and loyalty programs and safety initiatives.

Skills

Retail experience

Leadership experience

Communication skills

Job description

The TJX Companies, Inc. in Hadley, MA is seeking a front-end leader to promote an outstanding customer experience and lead Associates at the front of store.

You will train staff, coordinate POS coverage, and support loyalty programs while maintaining store standards. Ideal candidates will have at least 1 year of retail experience and 6 months of leadership, with strong merchandising and communication skills to adapt to nights and weekends shifts.