Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Oak Brook (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Paid holidays/vacation

Job summary

TJX Companies is seeking a front-end supervisor to lead a team in delivering outstanding customer experiences at our Oak Brook store. You will guide Associates at the front of the store, promote loyalty and credit programs, and maintain a clean, organized sales floor while providing coaching and recognition.

The role requires the ability to train others, multi-task effectively, and ensure compliance with labor policies. Flexible schedule with nights and weekends is expected.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front end principles.

Responsibilities

• Responsible for promoting an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes credit and loyalty programs and supports store shrink reduction goals.
• Promotes safety awareness and maintains a safe environment.

Skills

merchandising techniques

multi-tasking

communication

organization

training others

leadership experience

Job description

TJX Companies is seeking a front-end supervisor to lead a team in delivering outstanding customer experiences at our Oak Brook store. You will guide Associates at the front of the store, promote loyalty and credit programs, and maintain a clean, organized sales floor while providing coaching and recognition.

The role requires the ability to train others, multi-task effectively, and ensure compliance with labor policies. Flexible schedule with nights and weekends is expected.