Customer Experience Lead — Front End & Loyalty

The TJX Companies, Inc.; Burtonsville (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Life insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. in USA Burtonsville, MD is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates. You will model customer service, train staff, and coordinate POS coverage and breaks.

You will also drive loyalty programs, address customer concerns, and ensure tasks align with store plans while maintaining a safe environment. Flexible scheduling and weekend availability are required.

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong merchandising knowledge

Multitasking

Communication

Organizational skills

Adaptability

Team player

Training others

Retail leadership (1 year)

Job description

The TJX Companies, Inc. in USA Burtonsville, MD is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates. You will model customer service, train staff, and coordinate POS coverage and breaks.

You will also drive loyalty programs, address customer concerns, and ensure tasks align with store plans while maintaining a safe environment. Flexible scheduling and weekend availability are required.