Retail Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Associate discount

401(k) plan contributions

Health/dental/vision benefits

Paid holidays/vacation/sick leave

Employee assistance program

Job summary

The TJX Companies, Inc. is seeking a Store Lead for our Marshalls Store 1015 in Cleveland, OH. You will oversee front-of-store operations, coach Associates on customer service and loyalty programs, and ensure a positive shopping environment.

Join a Fortune 100 company offering a collaborative culture, flexible scheduling, and opportunities for growth within TJX’s global off-price brands. Experience in retail leadership and strong communication are essential.

Qualifications

• 1 year retail experience requirement
• At least 6 months of leadership experience
• Strong communication and organizational skills
• Ability to train others and lead associates
• Able to work a flexible schedule including nights and weekends

Responsibilities

• Promote excellent customer experience and lead front-of-store team
• Engage with customers and promote loyalty programs
• Assign registers, manage POS coverage, and coordinate breaks
• Mentor associates on front-end principles and training
• Ensure adherence to labor laws and store policies
• Support safety, shrink reduction, and store operations

Skills

Merchandising techniques

Multi-tasking

Strong communication

Organizational skills

Team player

Training others

Job description

The TJX Companies, Inc. is seeking a Store Lead for our Marshalls Store 1015 in Cleveland, OH. You will oversee front-of-store operations, coach Associates on customer service and loyalty programs, and ensure a positive shopping environment.

Join a Fortune 100 company offering a collaborative culture, flexible scheduling, and opportunities for growth within TJX’s global off-price brands. Experience in retail leadership and strong communication are essential.