Customer Experience Lead — Front End & Loyalty

NBMBAA; Cincinnati (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) matching

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, a TJX Companies brand in Cincinnati, provides an inclusive, fast-paced retail environment with opportunities for growth. You will lead front-end associates, drive excellent customer service, and promote loyalty programs while ensuring store standards and safety.

This role requires flexible scheduling, including nights and weekends, and emphasizes training, teamwork, and adherence to labor policies. Competitive pay and comprehensive benefits are offered.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness

Job description

Marshalls, a TJX Companies brand in Cincinnati, provides an inclusive, fast-paced retail environment with opportunities for growth. You will lead front-end associates, drive excellent customer service, and promote loyalty programs while ensuring store standards and safety.

This role requires flexible scheduling, including nights and weekends, and emphasizes training, teamwork, and adherence to labor policies. Competitive pay and comprehensive benefits are offered.