Retail Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Arlington (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision insurance

Life insurance

Employee assistance program

Job summary

The TJ Maxx store in Arlington, VA, part of The TJX Companies, Inc., is seeking a front-end leader to deliver outstanding customer experiences and train Associates in loyalty programs and front-end operations. You will assign registers, manage POS coverage, and help run a clean, organized store within a fast-paced retail environment.

Requirements include 1 year of retail experience with at least 6 months in a leadership role, strong communication and organization skills, and the ability to

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJ Maxx store in Arlington, VA, part of The TJX Companies, Inc., is seeking a front-end leader to deliver outstanding customer experiences and train Associates in loyalty programs and front-end operations. You will assign registers, manage POS coverage, and help run a clean, organized store within a fast-paced retail environment.

Requirements include 1 year of retail experience with at least 6 months in a leadership role, strong communication and organization skills, and the ability to