Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Richmond (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care

Life insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Job summary

TJ Maxx in Richmond, KY, part of The TJX Companies, Inc., seeks a front-end leader to promote an outstanding customer experience and mentor Associates across the front of store operations.

The role requires strong merchandising knowledge, the ability to train others, and a flexible schedule including nights and weekends; the successful candidate will supervise POS coverage, support loyalty programs, and ensure compliance with policies while maintaining a safe, organized store.

Qualifications

• 1 year retail experience required
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Leadership

Customer service

Team player

Job description

TJ Maxx in Richmond, KY, part of The TJX Companies, Inc., seeks a front-end leader to promote an outstanding customer experience and mentor Associates across the front of store operations.

The role requires strong merchandising knowledge, the ability to train others, and a flexible schedule including nights and weekends; the successful candidate will supervise POS coverage, support loyalty programs, and ensure compliance with policies while maintaining a safe, organized store.