Retail Customer Experience Lead & Front-End Coach

Burlington Stores, Inc.; Altoona (PA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Altoona, PA to drive a positive shopping experience and front-end operations. You will lead teammates, coordinate checkout, and ensure store standards while delivering practical customer resolutions and maintaining merchandising.

This hands-on role partners with leadership to meet daily goals and company policies. The position emphasizes supervision, flexibility for nights and weekends, and a strong customer-first mindset

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail is a plus).
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Scheduling flexibility

Job description

Burlington Stores, Inc. is hiring a Full-Time Customer Experience Lead in Altoona, PA to drive a positive shopping experience and front-end operations. You will lead teammates, coordinate checkout, and ensure store standards while delivering practical customer resolutions and maintaining merchandising.

This hands-on role partners with leadership to meet daily goals and company policies. The position emphasizes supervision, flexibility for nights and weekends, and a strong customer-first mindset