Customer Experience Lead - Front-End Leader (Flexible Hours)

Burlington Stores, Inc.; Montgomery (AL); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Montgomery, AL is seeking a Customer Experience Lead to guide front-end operations, support associates, and keep the sales floor organized and welcoming.

This hands-on leadership role emphasizes a strong customer service mindset and the ability to coach staff in a fast-paced retail environment. The position requires leading by example, managing daily tasks, and ensuring smooth checkout flow while maintaining Burlington’s standards.

Qualifications

• Excellent customer service mindset and problem-solving skills.
• Ability to coach and motivate associates in a fast-paced setting.
• Strong communication skills and organizational abilities.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and deliver exceptional customer service across the store.
• Coordinate daily front-end tasks, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, accurate transactions and handle returns/exchanges.
• Resolve customer concerns and escalate issues when needed.
• Maintain merchandising standards and store organization.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. in Montgomery, AL is seeking a Customer Experience Lead to guide front-end operations, support associates, and keep the sales floor organized and welcoming.

This hands-on leadership role emphasizes a strong customer service mindset and the ability to coach staff in a fast-paced retail environment. The position requires leading by example, managing daily tasks, and ensuring smooth checkout flow while maintaining Burlington’s standards.