Customer Experience Lead: Front-End Ops & Team Coach

Burlington Stores, Inc.; Pittsfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Pittsfield, MA to drive front-end operations and deliver a positive shopping experience.

You will supervise associates, ensure smooth checkout flow, and maintain stock and merchandising standards while upholding Burlington’s customer-first mindset. This hands-on leadership role partners with store leadership to keep operations running smoothly.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset and problem-solving skills.
• Ability to lead, coach, and motivate associates in a fast-paced environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Pittsfield, MA to drive front-end operations and deliver a positive shopping experience.

You will supervise associates, ensure smooth checkout flow, and maintain stock and merchandising standards while upholding Burlington’s customer-first mindset. This hands-on leadership role partners with store leadership to keep operations running smoothly.