Customer Experience Lead - Front-End Leader (Flexible)

Burlington Stores, Inc.; Philadelphia (Philadelphia County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Benefits package (medical, 401k)

Training and development opportunities

Job summary

Burlington Stores, Inc. in Philadelphia is seeking a Full-Time Customer Experience Lead to drive front-end operations and support our team on the sales floor. You’ll help keep the store organized, ensure smooth checkout, and model Burlington’s customer-first values.

This hands-on leadership role requires coaching, strong communication, and the ability to adapt priorities during busy shifts. You will work with store leadership and support associates across nights, weekends, and holidays.

Qualifications

• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalation issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Team-oriented

Detail-oriented

Flexibility

Job description

Burlington Stores, Inc. in Philadelphia is seeking a Full-Time Customer Experience Lead to drive front-end operations and support our team on the sales floor. You’ll help keep the store organized, ensure smooth checkout, and model Burlington’s customer-first values.

This hands-on leadership role requires coaching, strong communication, and the ability to adapt priorities during busy shifts. You will work with store leadership and support associates across nights, weekends, and holidays.