Customer Experience Lead — Front-End Ops & Coach

Burlington; Exton (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Exton, PA. You will drive front-end operations, support associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

The role emphasizes leading by example, delivering fast, friendly, and accurate transactions, resolving concerns, and collaborating with store leadership to improve service and execution. Eligible part-timers may access benefits and discounts.

Qualifications

• Experience in retail environment preferred.
• Ability to lead and coach associates.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Exton, PA. You will drive front-end operations, support associates during shifts, and ensure the sales floor is organized, stocked, and ready to serve customers.

The role emphasizes leading by example, delivering fast, friendly, and accurate transactions, resolving concerns, and collaborating with store leadership to improve service and execution. Eligible part-timers may access benefits and discounts.