Retail Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Abington Township (PA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience. You will oversee a team of Associates, ensure prompt service, and champion loyalty programs while maintaining a clean and organized store.

You will model outstanding customer service and work to train staff in front-end principles and store procedures. Ideal candidates have at least 1 year of retail experience and 6 months of leadership experience, with strong communication and organizational

Qualifications

• Strong communication and organizational skills with attention to detail.
• Understanding of merchandising techniques.
• Ability to train others and lead teams.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and coaches Associates on front-end principles and loyalty programs.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly to ensure a positive experience.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety and maintains a safe environment.

Skills

Communication

Retail leadership

Merchandising

Multi-tasking

Team training

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience. You will oversee a team of Associates, ensure prompt service, and champion loyalty programs while maintaining a clean and organized store.

You will model outstanding customer service and work to train staff in front-end principles and store procedures. Ideal candidates have at least 1 year of retail experience and 6 months of leadership experience, with strong communication and organizational