Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Pasadena (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. seeks a Front End Leader to promote an excellent customer experience and lead a team of Associates at front of store. The role involves engaging customers, training staff, and maintaining a clean, organized store while supporting loyalty programs and store goals.

Responsibilities include scheduling registers, coaching on POS coverage, and addressing customer concerns with timely, positive feedback. A strong team player mindset and adherence to labor policies are essential.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills
• Capable of multitasking while ensuring customer satisfaction

Responsibilities

• Creates a positive internal and external customer experience
• Trains and mentors Associates on front end principles
• Assigns registers and coordinates POS coverage
• Addresses customer concerns promptly and maintains a clean, organized store
• Promotes loyalty programs and safety
• Partners with management on Associate training needs

Skills

Customer service

Merchandising

Multitasking

Communication

Leadership

Tools

POS system

Job description

The TJX Companies, Inc. seeks a Front End Leader to promote an excellent customer experience and lead a team of Associates at front of store. The role involves engaging customers, training staff, and maintaining a clean, organized store while supporting loyalty programs and store goals.

Responsibilities include scheduling registers, coaching on POS coverage, and addressing customer concerns with timely, positive feedback. A strong team player mindset and adherence to labor policies are essential.