Customer Experience Lead & Front‑End Coach

The TJX Companies, Inc.; City of Mount Vernon (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. in Mount Vernon, NY is seeking a front-of-store leader responsible for delivering an excellent customer experience.

The role oversees a team of Associates, models courteous service, promotes loyalty programs, and maintains a clean, organized store environment. You will train and coach staff, assign registers, coordinate breaks, respond to customer concerns, and partner with management to meet store priorities while ensuring compliance with policies and labor laws.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes and manage priorities in a fast-paced environment.

Responsibilities

• Promotes an excellent customer experience and leads by example.
• Oversees Associates at front of store and ensures courteous service and loyalty program promotion.
• Trains and coaches Associates on front-end principles and personalizing the customer experience.

Skills

Leadership

Customer service

Communication

Merchandising

Multi-tasking

Tools

POS system

Job description

The TJX Companies, Inc. in Mount Vernon, NY is seeking a front-of-store leader responsible for delivering an excellent customer experience.

The role oversees a team of Associates, models courteous service, promotes loyalty programs, and maintains a clean, organized store environment. You will train and coach staff, assign registers, coordinate breaks, respond to customer concerns, and partner with management to meet store priorities while ensuring compliance with policies and labor laws.