Shift Lead: Retail Operations & Customer Service

S&G Stores; Fowlerville (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

S&G Stores is seeking a Shift Lead to support the store manager in running an efficient, policy-compliant operation. You will supervise staff, assist with sales optimization, and safeguard assets while delivering strong customer service.

The role requires adaptability to varying shifts, lifting, standing, and physical tasks, with a focus on safe, accurate cash handling and store presentation.

Qualifications

• Retail or customer service experience is required.
• Ability to lead by example and supervise staff during shifts.
• Comfort with handling cash and card transactions.

Responsibilities

• Provide excellent customer service leadership.
• Ensure company policies are followed and store appearance maintained.
• Promote a clean, organized store inside and out.
• Handle cash and card transactions with integrity and efficiency.
• Respond quickly to emergencies for safety of customers and staff.
• Execute merchandising programs and maintain planogram integrity.
• Monitor store activities to ensure proper transaction handling.
• Rotate foodservice products to keep them fresh and appealing.

Skills

Customer service

Retail experience

Leadership

Cash handling

Job description

S&G Stores is seeking a Shift Lead to support the store manager in running an efficient, policy-compliant operation. You will supervise staff, assist with sales optimization, and safeguard assets while delivering strong customer service.

The role requires adaptability to varying shifts, lifting, standing, and physical tasks, with a focus on safe, accurate cash handling and store presentation.