Retail Customer Experience Lead

The TJX Companies, Inc.; Warren (OH); On-site; USD 41,548,000 - 42,981,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Employee assistance program

Referral bonuses

Career development

Job summary

The TJX Companies, Inc. is seeking a Front-End Leader in Warren, OH to drive exceptional customer service and mentor a team of Associates at the front of the store.

You will promote loyalty programs, train staff, and coordinate POS coverage while maintaining a clean, organized store. Strong merchandising knowledge and leadership experience are required; flexibility for nights/weekends is expected.

Qualifications

• Experience in retail environment with focus on customer service.
• Strong merchandising knowledge and teamwork skills.
• Able to multitask and adapt to changing priorities.

Responsibilities

• Promote excellent customer experience and loyalty programs.
• Lead and mentor a front-end team; manage registers and POS coverage.
• Ensure safety, labor law compliance, and store procedures.
• Train associates on front-end principles and customer personalization.

Skills

Merchandising

Communication

Multitasking

Teamwork

Training others

Job description

The TJX Companies, Inc. is seeking a Front-End Leader in Warren, OH to drive exceptional customer service and mentor a team of Associates at the front of the store.

You will promote loyalty programs, train staff, and coordinate POS coverage while maintaining a clean, organized store. Strong merchandising knowledge and leadership experience are required; flexibility for nights/weekends is expected.