Customer Experience Lead - Front End & Loyalty Programs

Socket.dev; Town of Orchard Park (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

TJX Companies is seeking a front-of-store leader to oversee Associates and ensure premium customer service in a dynamic retail setting. You will model excellence, promote loyalty programs, train staff, and coordinate front-end operations to deliver a top-notch shopping experience.

Responsibilities include managing POS coverage, coaching teammates, upholding labor policies, and driving safety and shrink-reduction goals.

Qualifications

• Strong communication and organizational skills.
• Ability to train and mentor Associates.
• Capacity to multi-task in a fast-paced retail environment.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates with management and Associates when setting priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Communication skills

Organizational skills

Team player

Train others

Multi-tasking

Job description

TJX Companies is seeking a front-of-store leader to oversee Associates and ensure premium customer service in a dynamic retail setting. You will model excellence, promote loyalty programs, train staff, and coordinate front-end operations to deliver a top-notch shopping experience.

Responsibilities include managing POS coverage, coaching teammates, upholding labor policies, and driving safety and shrink-reduction goals.