Retail Customer Experience Lead

Kith Williamsburg; United States; On-site; USD 35,817 - 38,572; Full time

Job summary

Kith Williamsburg is seeking a Customer Experience Supervisor to lead the sales team and enhance the in-store experience. This full-time role emphasizes strong leadership and a customer-focused environment in retail operations.

The ideal candidate has 2-3 years of experience in retail management, excellent communication, and multitasking skills. Responsibilities include coaching team members, supporting customer resolution, and maintaining store standards.

Qualifications

• 2-3 years of retail management experience in a customer-centric environment.
• 1+ year of experience with retail/apparel operations preferred.
• Ability to perform business math and accounting.

Responsibilities

• Lead the sales floor, coaching team members in real time.
• Guide work activities and support team productivity.
• Create a welcoming in-store experience that reflects brand standards.
• Support resolution of customer concerns.
• Participate in customer engagement initiatives and store activations.

Skills

Retail management experience

Customer service resolution

Communication skills

Multitasking

Job description

Kith Williamsburg is seeking a Customer Experience Supervisor to lead the sales team and enhance the in-store experience. This full-time role emphasizes strong leadership and a customer-focused environment in retail operations.

The ideal candidate has 2-3 years of experience in retail management, excellent communication, and multitasking skills. Responsibilities include coaching team members, supporting customer resolution, and maintaining store standards.