Retail Experience Lead & Floor Coach

KITH; New York (NY); On-site; USD 30,000 - 41,000; Full time

Job summary

KITH in Dumbo, NY is seeking a Customer Experience Supervisor to lead the sales team and ensure top-tier brand service on the shop floor. You’ll coach real-time selling behaviors, engage customers, and support events and activations to bring the brand to life.

Reporting to Store Management, you’ll help drive daily operations, maintain visual standards, and foster a welcoming, service-driven environment while upholding brand values and teamwork.

Qualifications

• 2–3 years of management experience in a retail customer-centric environment.
• 1 year+ experience with retail/apparel operations.
• 1 year+ resolving customer service-related issues.
• Strong business math and accounting abilities.

Responsibilities

• Lead and coach on the floor to drive brand service standards.
• Support daily store operations and maintain visual standards.
• Guide customer engagement and store activation initiatives.
• Collaborate with store management to execute priorities.

Skills

Retail management

Customer service

Operations experience

Communication

Time management

Tools

Comprehensive computer skills

Job description

KITH in Dumbo, NY is seeking a Customer Experience Supervisor to lead the sales team and ensure top-tier brand service on the shop floor. You’ll coach real-time selling behaviors, engage customers, and support events and activations to bring the brand to life.

Reporting to Store Management, you’ll help drive daily operations, maintain visual standards, and foster a welcoming, service-driven environment while upholding brand values and teamwork.