Customer Experience Lead — Retail Floor Coach

Kith Rodeo Drive; United States; On-site; USD 35,817 - 38,572; Full time

Job summary

Kith Rodeo Drive is seeking a Customer Experience Supervisor to lead the sales floor, coach the team, and uphold brand service standards at the Rodeo Drive location. You will drive customer engagement and support in-store events and activations to ensure a memorable experience.

The role focuses on delivering exceptional service, guiding daily team activities, and partnering with Store Management to reinforce the brand vision through leadership and teamwork.

Qualifications

• 2-3 years management experience in a retail customer-centric environment.
• 1 year+ experience with retail/apparel operations preferred.
• 1 year+ resolving customer service-related issues.

Responsibilities

• Lead and coach the sales team on the floor to ensure strong service and product knowledge.
• Champion customer experience by engaging customers and modeling brand standards.
• Support store operations, merchandising, and daily priorities to maintain a welcoming environment.

Skills

Retail management

Customer engagement

Coaching

Brand storytelling

POS systems

Inventory software

Tools

POS systems

Inventory software

Job description

Kith Rodeo Drive is seeking a Customer Experience Supervisor to lead the sales floor, coach the team, and uphold brand service standards at the Rodeo Drive location. You will drive customer engagement and support in-store events and activations to ensure a memorable experience.

The role focuses on delivering exceptional service, guiding daily team activities, and partnering with Store Management to reinforce the brand vision through leadership and teamwork.