Retail Assistant Manager, Customer Experience

Kith Women's; New York (NY); Vor Ort; USD 70.000 - 80.000; Vollzeit

Zusammenfassung

Kith is seeking an Assistant Manager at our Soho Flagship to lead a sales team and deliver a best-in-class customer experience. Working under the General Manager, you will coach Sales Supervisors and Associates, drive product knowledge, and support transactions at the register to elevate every guest interaction.

Open and flexible availability, including evenings and weekends, is required. The role involves overseeing opening/closing, ensuring brand standards, and collaborating with HQ to execute

Qualifikationen

• 2-3 years of leadership in a customer-facing role.
• 3+ years of retail/apparel operations experience.
• 2+ years leading a team of Supervisors.
• Experience in a commission-based environment is a plus.

Aufgaben

• Create and maintain a top-performing sales team focused on customer experience.
• Monitor customer experience for opportunities and improvements.
• Support store's operations and communicate with HQ as needed.
• Lead product knowledge and brand education to the team.
• Ensure brand and company standards are met.

Kenntnisse

Leadership experience

Communication

Multitasking

Customer service focus

Team collaboration

Tools

POS systems

Microsoft Office

Google Workspace

Jobbeschreibung

Kith is seeking an Assistant Manager at our Soho Flagship to lead a sales team and deliver a best-in-class customer experience. Working under the General Manager, you will coach Sales Supervisors and Associates, drive product knowledge, and support transactions at the register to elevate every guest interaction.

Open and flexible availability, including evenings and weekends, is required. The role involves overseeing opening/closing, ensuring brand standards, and collaborating with HQ to execute