Customer Experience Supervisor

Kith Williamsburg; United States; On-site; USD 35,817 - 38,572; Full time

Job summary

Kith Williamsburg is seeking a Customer Experience Supervisor to lead the sales team and enhance the in-store experience. This full-time role emphasizes strong leadership and a customer-focused environment in retail operations.

The ideal candidate has 2-3 years of experience in retail management, excellent communication, and multitasking skills. Responsibilities include coaching team members, supporting customer resolution, and maintaining store standards.

Qualifications

• 2-3 years of retail management experience in a customer-centric environment.
• 1+ year of experience with retail/apparel operations preferred.
• Ability to perform business math and accounting.

Responsibilities

• Lead the sales floor, coaching team members in real time.
• Guide work activities and support team productivity.
• Create a welcoming in-store experience that reflects brand standards.
• Support resolution of customer concerns.
• Participate in customer engagement initiatives and store activations.

Skills

Retail management experience

Customer service resolution

Communication skills

Multitasking

Job description

About the Role

Location: Williamsburg store

Status: Full Time

Compensation: $26.00-$28.00/hr

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in‑store experience while supporting the daily operations of the store. This role guides the sales team on the floor, ensures consistent execution of brand service standards, and fosters meaningful customer engagement throughout the store.

Responsibilities

• Lead the sales floor, coaching team members in real time and modeling strong service behaviors.
• Guide work activities, support team productivity, and mentor to maintain a high‑performing environment.
• Create and maintain a welcoming, elevated in‑store experience that reflects brand standards.
• Support resolution of customer concerns, ensuring positive and professional outcomes.
• Participate in the execution of customer engagement initiatives, in‑store activations, and brand experiences.
• Assist in visual merchandising, inventory activities, and other general store operations.
• Maintain a clean, organized, and welcoming store environment.
• Stay informed on store communications, business metrics, and current initiatives.

Requirements

• 2‑3 years of retail management experience in a customer‑centric environment.
• 1+ year of experience with retail/apparel operations (preferred).
• Experience resolving customer service issues.
• Ability to perform business math and accounting.
• Comprehensive computer skills.
• Excellent multitasking, communication, delegation, and time‑management.
• Physical ability to lift up to 25 lbs, stand/walk for extended periods, bend, twist, and climb ladders.

Professional Characteristics

• Organized and detail‑oriented.
• Effective communicator.
• Calm composure in high‑pressure situations.
• Friendly and welcoming.
• Adaptive and proactive.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.