Customer Experience Supervisor

Kith Women's; United States; On-site; USD 30,307 - 35,817; Full time

Job summary

Kith Women's is seeking a Customer Experience Supervisor to lead the sales team at our Soho store, delivering a premier in-store experience.

You will coach staff, uphold brand service standards, and coordinate customer engagement initiatives, events, and activations. This role partners with Store Management to drive daily operations while modeling service excellence and teamwork.

Qualifications

• 2–3 years of management experience in a retail customer-centric environment.
• 1+ year of experience with retail/apparel operations (preferred).
• 1+ year of experience resolving customer service issues.
• Strong communication and delegation skills.

Responsibilities

• Provide leadership and guidance to the sales team while maintaining a strong on-floor presence.
• Model best-in-class service behaviors, product knowledge, and customer engagement.
• Coach team members in real time to strengthen selling behaviors and standards.
• Support execution of customer engagement initiatives, in-store events, and activations.
• Assist management with operations, visuals, inventory, and store priorities.

Skills

Retail management

Customer service

Leadership

Communication

Multitasking

Education

Tools

POS systems

Job description

About the Role

Location: Soho Women's store — Status: Full Time — Compensation: $24.00/hr

Position Summary

The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in‑store experience while supporting the daily operations of the store. This role guides the sales team on the floor, ensures consistent execution of brand service standards, and fosters meaningful customer engagement throughout the store. The supervisor supports the execution of customer engagement initiatives, in‑store events, and brand activations to ensure customers experience the brand in a memorable and authentic way. Working closely with Store Management, the supervisor supports operational priorities, guides daily team activities, and reinforces the brand vision by modeling strong leadership, service excellence, and teamwork.

Responsibilities

• Floor Leadership & Team Development
  • Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
  • Act as a role model for service behaviors, product knowledge, and customer engagement.
  • Provide real‑time coaching and feedback to team members to strengthen selling behaviors and service standards.
  • Foster a positive, collaborative, and high‑performing team environment.
  • Guide work activities throughout the day and support team productivity when managers are not present.
• Customer Experience Champion
  • Lead by example on the sales floor by actively engaging customers and demonstrating best‑in‑class service behaviors.
  • Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
  • Support the resolution of customer concerns to ensure positive and professional outcomes.
  • Assist with the execution of customer engagement initiatives, in‑store activations, and brand experiences to ensure seamless delivery and brand standards.
  • Help prepare the team and store environment for special initiatives or activations to create memorable experiences.
  • Support training and awareness around new customer engagement tools and initiatives.
• Operational Support
  • Assist the management team in executing operational processes and store priorities.
  • Ensure consistency in operational execution and adherence to standard operating procedures.
  • Assist with visual merchandising initiatives, inventory activities, and general store operations.
  • Maintain a clean, organized, and welcoming store environment.
  • Stay informed on store communications, business metrics, and current initiatives.

Requirements

• 2‑3 years of management experience in a retail customer‑centric environment.
• 1+ year of experience with retail/apparel operations (preferred but not required).
• 1+ year of experience resolving customer service‑related issues.
• Able to perform business math and accounting.
• Comprehensive computer skills.
• Ability to multitask and manage multiple projects simultaneously.
• Strong communication and delegation skills.
• Efficient time‑management skills.
• Standing/walking for prolonged periods of time; lifting or moving up to 25 pounds; bending, twisting, and climbing ladders as required.

Who You Are

• Organized and detail‑oriented
• Effective communicator
• Calm composure in high‑pressure situations
• Friendly and welcoming
• Adaptive and proactive

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.