Retail Supervisor — Customer Experience Lead

SKIMS; Desert Hills (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) plan

Employee discount

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health benefits

Paid parental leave

Employee referral bonus

Job summary

SKIMS is seeking a Supervisor to drive daily results on the sales floor, model exceptional customer experiences, and foster an inclusive, high-performing team. You’ll support daily operations, coach team members, and help translate our brand values into every shift.

You’ll lead with a Customer Obsessed mindset, manage zone performance, handle cash and opening/closing tasks, and partner with leadership to hit store KPIs while maintaining visuals and inventory.

Qualifications

• Experience leading a team in a retail/sales environment.
• Ability to coach Team Members and drive performance.
• Strong communication and interpersonal skills.
• Comfort with cash handling, opening/closing procedures, and store standards.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When assigned as Sales Floor Captain, drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Facilitate training and onboarding of new Team Members; reinforce standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist leadership in achieving store KPIs, track sales performance, set goals with the team, and celebrate wins.
• Monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team to foster a positive, inclusive culture.
• Resolve customer issues with empathy, speed, and ownership.
• Support daily action plans, zone assignments, and shift recaps with Store and Assistant Leaders.

Skills

Customer service

Team leadership

Coaching

Operations

Communication

Job description

SKIMS is seeking a Supervisor to drive daily results on the sales floor, model exceptional customer experiences, and foster an inclusive, high-performing team. You’ll support daily operations, coach team members, and help translate our brand values into every shift.

You’ll lead with a Customer Obsessed mindset, manage zone performance, handle cash and opening/closing tasks, and partner with leadership to hit store KPIs while maintaining visuals and inventory.